|Step 1, install.cgi Trouble Shooting|
install.cgi Returns 500 Internal Server Error
Check install.cgi was uploaded in ASCII mode.
Check permissions are set correctly on install.cgi so it is executable (normally this is 755).
Check path to perl on top line of install.cgi is correct.
Check your web host supports Perl, has at least Perl 5 and that your account is enabled to use it.
Check your web host has the CGI.pm Perl module install that is part of the standard Perl 5 installation.
Check your web host has the CGI::Carp Perl module which is available free of charge. This module is used to print software errors in a friendly method rather than simply writing them to a log file and returning an 'Internal Server Error'.
Check that you are allowed to run Perl scripts from the directory you've put install.cgi in.
Try setting the permissions on the directory with install.cgi in to 777 or 755.
If when you enter your license ID you recieve an error message similar to:
Can't locate object method "get" via package "LWP::UserAgent" (perhaps you forgot to load "LWP::UserAgent"?) at /*YOURSERVERPATH*/cgi-bin/install.cgi line 99.
This error is received because your server doesn't have the correct Perl module as is used by OpenCrypt to check licenses and download the OpenCrypt source files. If you receive this error, contact your system administrator/web hosting company and ask them to install the LWP::UserAgent Perl module on the web server. This is available from: search.cpan.org.
Once they have installed the module, the software should function correctly.
LWP::UserAgent Source Files:
If your license ID is rejected, it is most likely because your web server's IP address has not been detected correctly during the purchase process, this is very common.
If this occurs, please visit my.OpenCrypt.com and go to the 'License Manager'. Select 'Refresh IP' on the appropriate license and follow the on-screen instructions for IP address detection.
Last Updated: 27 July 2008 09:36:54
Revision Number: 1 [Update this article]
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