OpenCrypt system documentation relating to more detailed aspects of the software.

The OpenCrypt system emails are all template based to simplify your customisation. The following .tmpl files are used by OpenCrypt's PHP files when sending emails.

admin-helpdesk-message.tmpl

This is the mail sent to the administrator when a helpdesk ticket has been replied when using the Helpdesk Add-On

admin-helpdesk-ticket.tmpl

This is the mail sent to the administrator confirm a new ticket has been created when using the Helpdesk Add-On

email_footer.tmpl

This is the main e-mail footer for all PHP based e-mails

email_header.tmpl

This is the main e-mail header for all PHP based e-mails

helpdesk-lookup.tmpl

This is the mail sent to a user when they have requested a lookup of all helpdesk tickets associated with their e-mail address when using the Helpdesk Add-On

helpdesk-message.tmpl

This is the mail sent to the user when their helpdesk ticket has been updated when using the Helpdesk Add-On

helpdesk-ticket.tmpl

This is the mail sent to the user when a new helpdesk ticket has been received from them

survey-results.tmpl

This is the mail sent to the user to confirm their submission of a survey when using the Surveys/Input Forms Add-On